The Logitech MX Master 3S mouse is widely recognized for its precision, ergonomics, and customizable features. However, there are times when users experience connectivity issues, such as when their Logitech MX Master 3S mouse isn’t working with the dongle. If you’re facing this problem, don’t worry—there are several straightforward troubleshooting steps you can follow to get your Logitech mouse back up and running.
Here’s a step-by-step guide on how to fix the issue of your Logitech MX Master 3S mouse not working with the dongle.
1. Check the USB Dongle Connection
First, make sure the basics are covered:
- Ensure Proper Dongle Connection: Verify that the Logitech Unifying Receiver is securely plugged into a working USB port on your computer.
- Test Different USB Ports: Try using a different USB port to ensure that the current port isn’t faulty.
- Avoid Using USB Hubs: If you’re using a USB hub, try plugging the dongle directly into your computer to avoid connection issues.
2. Restart Your Computer
Sometimes, a simple restart can resolve connectivity problems between your Logitech MX Master 3S mouse and the dongle.
- Reboot Your System: Restart your computer to refresh the system settings and allow the mouse and dongle to sync correctly.
3. Check for Interference
Wireless connections can sometimes be disrupted by nearby devices.
- Move the Mouse and Dongle Closer: Ensure that the Logitech Unifying Receiver is placed close to your Logitech MX Master 3S mouse for optimal performance.
- Avoid Wireless Interference: Move away from other wireless devices like routers, mobile phones, or microwaves that could be causing signal interference.
4. Re-pair the Logitech MX Master 3S with the Dongle
If your Logitech mouse isn’t responding, it may need to be re-paired with the dongle.
- Unpair the Mouse: Open the Logitech Unifying Software (available on the official Logitech website if you don’t have it).
- Re-pair the Mouse: In the software, remove the existing pairing between your mouse and dongle. After that, follow the steps to reconnect your Logitech MX Master 3S to the dongle.
5. Update Drivers and Firmware
Outdated drivers or firmware can cause connection issues between your Logitech mouse and the dongle.
- Update Logitech Options: Make sure you have the latest version of the Logitech Options software installed. This software is essential for customizing your Logitech MX Master 3S settings and ensuring smooth connectivity.
- Check for Firmware Updates: Within the Logitech Options software, check for any available firmware updates for your MX Master 3S. Updating the firmware can fix bugs and improve overall performance.
- Update System Drivers: Ensure your operating system’s USB drivers are up to date to avoid compatibility issues.
6. Try the Mouse on Another Computer
Testing your Logitech MX Master 3S on a different device can help identify the root cause of the problem.
- Test on a Different PC: Plug the Logitech Unifying Receiver into another computer and check if the mouse works there. If it does, the issue might lie with your original computer’s USB ports or system settings.
- Test the Dongle with Another Logitech Mouse: If possible, test the Logitech Unifying Receiver with another compatible Logitech mouse to see if the issue is with the dongle itself.
7. Check for Faulty Hardware
If the issue persists, there may be a hardware issue with either the mouse or the dongle.
- Inspect the Dongle: Make sure the Logitech Unifying Receiver is not physically damaged. A broken or corroded dongle may need to be replaced.
- Test the Mouse’s Battery: If your MX Master 3S mouse runs on batteries, make sure it is charged. Low battery levels can cause the mouse to malfunction.
- Inspect the Mouse for Damage: If the mouse is physically damaged, it may need repair or replacement.
8. Contact Logitech Support
If you’ve tried everything and your Logitech MX Master 3S mouse is still not working with the dongle, it’s time to reach out to Logitech support.
- Warranty and Support: If your mouse is under warranty, Logitech may offer a replacement or repair.
- Official Support Channels: Visit the Logitech Support website for further assistance, where you can find troubleshooting guides, live chat, or contact information for additional help.
Conclusion
When your Logitech MX Master 3S mouse is not working with the dongle, it can be a frustrating experience. However, following these troubleshooting steps should help you resolve the issue quickly. From checking the USB connection and rebooting your system to updating drivers and re-pairing your mouse, most problems can be solved with a little time and patience.
If the issue persists, don’t hesitate to contact Logitech support for further assistance. With these solutions, your Logitech mouse should be back to full functionality in no time.