The Sharkoon SKILLER SGM3, Gaming-Mouse is a fan favorite among gamers for its responsive tracking, robust build quality, and dual connectivity options. Whether you’re immersed in a fast-paced shooter or fine-tuning precision in an RTS title, a seamless wireless experience is non-negotiable.
But what if your SGM3 suddenly stops connecting wirelessly? Whether you’re facing intermittent disconnections, complete pairing failure, or it just doesn’t respond without a wired connection—this guide walks you through the top 5 proven fixes to get your mouse back in the game.
What Makes the SGM3 Stand Out?
Before we dive into the fixes, it’s worth understanding why so many gamers choose the Sharkoon SKILLER SGM3, Gaming-Mouse in the first place:
- Dual-mode operation: Supports both wireless (2.4 GHz via USB dongle) and wired connection
- Built-in rechargeable battery with impressive battery life
- PixArt PMW 3330 sensor for precise tracking
- Configurable RGB lighting and DPI presets
- Software customization for macros and performance tweaks
All of this makes a failed wireless connection even more frustrating. So let’s resolve it step by step.
Quick Fix 1: Check the USB Dongle and Connection Port
One of the most common causes of wireless connection failure is a loose or unrecognized USB dongle.
What to Do:
- Remove the dongle from your USB port.
- Try another USB port—preferably one directly on the motherboard (not on an external hub).
- Avoid using USB 3.0 ports, which sometimes interfere with 2.4 GHz wireless signals. Try USB 2.0 instead.
- Inspect the dongle for dust, damage, or oxidation.
Bonus Tip:
Test the dongle on another system. If it works elsewhere, the issue may lie in your PC’s configuration or USB controller.
Quick Fix 2: Re-pair the Mouse with the Dongle
Your SGM3 may have lost its pairing due to power interruptions, firmware updates, or accidental resets.
Re-pairing Steps:
- Turn off the mouse using the switch on the bottom.
- Plug the dongle into your PC.
- Hold down the left and right buttons simultaneously while turning the mouse back on.
- A rapid blinking of the LED should indicate pairing mode.
- The mouse should automatically reconnect within seconds.
If it doesn’t:
- Unplug the dongle and try again.
- Ensure the battery is charged (see Fix 3).
Quick Fix 3: Recharge or Replace the Battery
A drained battery can easily mimic wireless connectivity failure. Though the SGM3 uses a built-in rechargeable battery, issues with charging can prevent it from functioning wirelessly.
Charging Tips:
- Plug the mouse into your PC using the USB cable.
- Allow it to charge for at least 30 minutes before attempting wireless use again.
- During charging, it can be used as a wired mouse. If that works, the issue likely lies with the battery or wireless module.
If the mouse works while wired but not wirelessly after charging, the battery may no longer hold a charge—especially after extensive use over time.
Quick Fix 4: Update or Reinstall Drivers
Drivers ensure your PC recognizes and communicates with the USB dongle properly. Corrupted or outdated drivers can break this connection.
To Update or Reinstall:
- Open Device Manager (right-click Start > Device Manager).
- Expand “Mice and other pointing devices” and “Universal Serial Bus controllers.”
- Locate your mouse or unknown USB device.
- Right-click > Uninstall device (don’t worry—Windows reinstalls it on reboot).
- Unplug the mouse and dongle.
- Reboot your PC and plug the dongle back in.
Optional:
- Visit the Sharkoon website to download the latest SGM3 configuration software and firmware updates.
Quick Fix 5: Reset Mouse Settings via Software
Sometimes, a misconfigured profile or corrupted settings saved in the mouse can interfere with wireless pairing.
Use Sharkoon’s SGM3 Software:
- Download the official configuration tool from Sharkoon’s website.
- Launch the app while the mouse is connected via USB cable.
- Use the reset option or manually revert any advanced settings that could impact wireless mode.
- Save changes and disconnect the cable to test wireless mode again.
Also, verify that the wireless mode is selected in the settings (some models allow toggling between wireless, Bluetooth, and wired modes if supported).
Other Troubleshooting Tips
- Interference: If you have many wireless devices nearby (Bluetooth headphones, Wi-Fi router), consider moving the dongle to a USB port away from the PC case using an extension cable.
- Low Power Mode in Windows: Go to Device Manager > USB Root Hub > Properties > Power Management tab and uncheck “Allow the computer to turn off this device to save power.”
- Try on a different PC: This can help isolate whether the issue lies with the mouse or your system configuration.
When All Else Fails: Consider a Firmware Reset or RMA
If none of the above works and your Sharkoon SKILLER SGM3, Gaming-Mouse still won’t connect wirelessly:
- Check for firmware updates: Sharkoon’s website occasionally provides firmware tools to reset internal settings.
- Reset using hardware buttons: Some batches of the SGM3 allow for a full factory reset using hidden button combinations. Refer to the user manual or Sharkoon support.
- Reach out to Sharkoon support: If your unit is under warranty, you may qualify for a repair or replacement.
The Sharkoon SKILLER SGM3, Gaming-Mouse is a feature-rich, high-performance device, but wireless issues can interrupt even the best gaming experience. Fortunately, in most cases, connectivity problems are solvable with a few targeted steps.
From checking USB ports and re-pairing the mouse to updating drivers and resetting the firmware, this guide arms you with everything you need to get your mouse working wirelessly again.
Be sure to perform maintenance periodically and store the dongle securely when traveling, to avoid similar issues in the future.
FAQs
Q1. Can the SGM3 be used while charging?
Yes. The Sharkoon SKILLER SGM3 supports full functionality as a wired mouse while charging via USB.
Q2. Why does my SGM3 only work in wired mode?
This typically indicates an issue with pairing, battery life, or the USB dongle. Re-pairing the mouse or recharging it usually resolves the issue.
Q3. Where can I download the SGM3 software?
You can find the official configuration tool and firmware updates on the Sharkoon website under the product’s support section.
Q4. How do I know if the mouse is in pairing mode?
When you turn on the mouse while holding both left and right buttons, the LED should blink rapidly—this indicates pairing mode.
Q5. Does the SGM3 support Bluetooth?
No. The Sharkoon SKILLER SGM3 supports 2.4 GHz wireless via dongle and wired USB connection, but not Bluetooth.